Here to help

App & booking support

Help with Eastway Medical, Eastway Provider and online appointment requests.

Contact support

Email reception@eastwaymedical.co.za for booking administration, app issues or account access.

Tell us which app or website page you used, your phone type and a short description of what happened. If you attach a screenshot, hide other people's information.

Do not send passwords, one-time codes, identity numbers, card details or clinical information. Support email is not an emergency service.

Patients can sign in with the email address or WhatsApp-enabled mobile number linked to their booking. Choose the available verification method and use the latest code. Check junk mail when using email.

Eastway Provider is for invited staff and practice teams. Use your assigned work account. If a code does not arrive or your account is unavailable, contact support instead of sharing another user's credentials.

Bookings and changes

An appointment request is not confirmed until the practice approves it. Check the status shown in your booking account and approval update before attending.

For a booking made through another provider's booking service, contact that practice. An external booking is not automatically copied into Eastway.

WhatsApp and booking updates

View current contact options.

WhatsApp is available for booking help and general administrative enquiries through Eastway’s contact page. The booking team handles replies during staffed hours. Appointment notifications require your separate WhatsApp consent.

To stop WhatsApp updates, reply STOP to an Eastway notification or use the WhatsApp preference in your patient account. If an email address is linked to your booking, essential booking emails remain available. You can also check your booking status in Eastway bookings.

Privacy and account deletion

Read our Privacy Notice or submit an account and data deletion request. Provider-account queries can be emailed to support.